Shipping policy

The Genie Canvas Shipping Advantage

Genie Canvas employs a patented modular system designed to drastically reduce traditional art logistics costs. All gallery-grade frames and canvases are shipped flat-packed in our custom heavy-duty triangular Vault tubes, ensuring maximum transit protection while completely eliminating oversized shape surcharges.

Domestic Shipping & Processing

We offer simplified flat-rate shipping across the contiguous United States using FedEx and UPS Ground (typically 3–5 business days). Orders are processed within 1–2 business days. Once your canvas leaves our shop, you will automatically receive an email with full carrier tracking. Pro Tip: Want to save on freight? Order up to 3 canvases at once to unlock our flat-rate Vault Bundle!

Address Restrictions

Due to the oversized dimensions of our Vault packaging, we require a physical street address for delivery. We cannot ship to P.O. Boxes or military APO/FPO addresses at this time.

International & Non-Contiguous U.S.

For our Canadian customers, as well as those in Hawaii, Alaska, and U.S. Territories, live carrier rates (FedEx/UPS) are calculated directly at checkout based on your exact location. Please note: International customers are responsible for any applicable customs duties, taxes, or brokerage fees required by their local government upon delivery.

Damages & Lost Packages

While our Vault tubes are highly protective, transit accidents occasionally happen. If your canvas arrives damaged, please email our support team with photos of the packaging and product within 48 hours of delivery so we can make it right. If your tracking shows as 'Delivered' but your package is missing, please contact us so we can open a formal trace with the carrier.